Shipping & Returns
Shipping Policy
We take great pride in sourcing and delivering the finest coffee beans from El Salvador to your doorstep. This Shipping Policy is designed to provide you with all the information you need about the shipping process for our products.
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Shipping Zones
We currently offer shipping services to customers within the United States. We do not ship internationally at this time.
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Shipping Methods
We use reliable carriers to ensure the safe and timely delivery of your coffee products. Our primary shipping method is through USPS. We use standard economy shipping: This option typically takes 3-5 business days for delivery after your order has been processed.
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If you need faster shipping please contact us through email or through our contact page to discuss expedited options.
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Processing Time
Orders are typically processed within 1 business day after they are placed. Please note that processing times may be slightly longer during peak seasons or special promotions.
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Shipping Costs
Shipping costs are calculated based on the weight and destination of your order. You can view the shipping costs for your order during the checkout process before finalizing your purchase.
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Delivery Address
Please ensure that your delivery address is accurate and complete. We are not responsible for orders that cannot be delivered due to incorrect or incomplete address information.
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Shipping Restrictions
We are unable to ship to P.O. boxes, APO/FPO addresses, or international destinations outside of the United States.
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Shipping Delays
While we strive to provide accurate delivery estimates, please be aware that unforeseen circumstances such as weather conditions or carrier delays may occasionally impact delivery times. We appreciate your understanding in such situations.
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Shipping Damage or Issues
If your order arrives damaged or you encounter any issues with your shipment, please contact our Customer Support team within 7 days of receiving your order. We will work diligently to resolve any problems and ensure your satisfaction.
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Return Policy
Eligibility
You may return unopened and unused coffee products within 30 days from the date of purchase for a full refund.
Return Process
To initiate a return, please contact our Customer Support team by visiting our contact page or emailing us at satoshissip@gmail.com. They will guide you through the return process and provide you with a return authorization.
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Return Shipping
You are responsible for covering the cost of return shipping unless the return is due to an error on our part.
Refund
Once we receive your returned items and inspect them, we will process your refund to the original method of payment. Please allow up to 10 business days for the refund to appear in your account.
Exchange Policy
Eligibility
If you receive a damaged or incorrect item, please contact our Customer Support team within 7 days of receiving your order to arrange for an exchange.
Exchange Process
To initiate an exchange, please contact our Customer Support team by visiting our contact page or emailing us at satoshissip@gmail.com. They will guide you through the exchange process and provide you with instructions on returning the item.
Exchange Shipping
We will cover the cost of shipping for exchanges related to damaged or incorrect items.
Conditions for Returns and Exchanges
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All returned items must be unopened, unused, and in their original packaging.
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Please include a copy of the original packing slip or order confirmation in the return package.
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We do not accept returns or exchanges for opened or used coffee products due to the perishable nature of our items.
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Returns and exchanges are only available for items purchased directly from Satoshi’s Sip. If you purchased our products through a third-party retailer, please contact them for their return and exchange policies.